Phone Conversation – an Overview
The night before last, many of us who had previously been part of Wellsphere received almost identical emails from Dr. Rutledge, and from what I’ve been able to gather, each one seemed to contain an invitation to chat on the phone. I replied to the email (as detailed in my previous post) and offered a phone number in exchange, in case he really did want to talk to someone.
My phone rang later in the evening, and a male voice I didn’t recognize asked for me. I wasn’t able to catch the phone on time, but I suspected it might be Dr. Rutledge since that sort of thing is rather unusual here. I sent him another email, asking him to let me know if he had been the caller. He called me back again in just a few minutes.
At that time, we had an extended conversation. I would like to summarize what was said … and in all justice, I need to try to do it without any personal slant or opinion. I’m going to try VERY hard to simply “tell it the way it happened” as well as possible, without adding any of my own impressions, I’ll do that in a later post, since I still do have my own opinion of this entire drama.
One note of caution … I’m certain that I’m going to have to paraphrase, since I don’t have any sort of “eidetic” memory. I do promise, however, to be as faithful to the spirit of what was said as possible.
Dr. Rutledge called me, and said that he thought it would be good if we could chat one on one, because he had taken my comments1 to heart, and he wanted to explain what his (and Wellsphere’s) intentions had been.
He said that he was confused by the “feeding frenzy” which was taking place across the medical blogosphere and in Twitter. He explained that they did not set out to create the site with the intention of selling it, but that their intentions – previously, and currently – have always been to provide a well based, helpful platform. He assured me that he has always done everything from a sense of good will, and that they (all of them at Wellsphere) were united in these benign intentions.
Dr. Rutledge mentioned several times that each invitation which had been sent out to various bloggers had been hand chosen by himself (most often,) or someone else in Wellsphere. He said that they only chose those which were considered to be the best blogs among those researched, because they wanted to provide the best platform for the bloggers, and for the readers.
He went on to explain that they didn’t sell it with the intention of making money from other people’s work2. According to Dr. Rutledge, they’re a small crew, working on a shoestring budget, and the only way to continue was to join with a larger group. He said that he thought that Wellsphere would now be able to offer more than it had in the past.
Regarding the concerns1 I’ve brought up on this blog, and in comments on other blogs, Dr. Rutledge told me that they had labeled all of their bloggers according to their level of knowledge, and placed them in the appropriate groups regarding their area of concern. He requested that I find an example of what caused my concern, and that I should forward it to him. He expressed no knowledge of any mavens giving anyone irresponsible answers, or answers which were above their own level of competence.
Dr. Rutledge reminded me that they have honored all requests to remove user content and information, although according to the EULA’s fine print, they were not required to do so.
A fellow blogger expressed concern that the IP material they have removed would not really be gone, and could later be used without their consent. I asked Dr. Rutledge about the IP material, and was told that all of the material had been removed from their server, and no longer existed there. He also added that whatever someone else, without his knowledge or consent, did at a later time, was out of his control.
Finally, he explained that he felt personally hurt by the charges of having been disingenuous, of having misrepresented himself and Wellsphere, and that people would actually believe the things that they were writing.
This is only a brief overview of the conversation, which lasted for a fairly long time. Dr. Rutledge repeated many of the above points in various ways, but the above summary is as faithful I am able to make it, keeping in mind that I’m only able to relay the points that I remember. I have invited him to correct anything which he feels does not properly represent his words.
1) Regarding Wellsphere’s “mavens” being encouraged to answer medical questions
2) I’ve been thinking about my phone conversation with Dr. Rutledge, and I’d like to amend something I said, because I’m beginning to think that I might have stuck my own impression in there after all, and I don’t want to do that. I’m pretty sure that he actually didn’t tell me any details of the sale, since I do remember him telling me that he wasn’t at liberty to discuss it. I’m concerned that what I wrote might be more of a conclusion I’d come to on my own … and might not represent the truth after all. Please bear with me as I amend something that I think I might have misrepresented.
My original statement read: “weren’t making money from the sale of Wellsphere.” I don’t know that to be factual, so I’m retracting it.
I would like to repeat my invitation to Dr. Rutledge: he should correct me if I’ve misrepresented any of his statements. It would be far more helpful than relying on my old, cranky moof-memory. Apologies to all. I guess I’m not quite ready for the big time with my reporting skills, eh? ;o)
Wellsphere:
- Just Another Blog Scraper …
- My eMail To Wellsphere and HealthCentral
- An Offer to Chat … and a Reply
- Phone Conversation – an Overview
- To Tie Things Up



What?! You mean Charlie didn’t part the Red Sea with a rifle? Okay, I admit – when it comes to graphic art, I’d best keep my day job. Give me a little credit though … at least I got the fingers to look like they were in front of the gun! ;-)
Well Dr. Crippen … here I am with the pizza! I do hope you remembered the tea, we’re going to need something to wash it all down with. Actually, a pint might be even nicer … :o)






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