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	<title>Comments on: Phone Conversation &#8211; an Overview</title>
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	<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/</link>
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		<title>By: Mark Johnson</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132432</link>
		<dc:creator>Mark Johnson</dc:creator>
		<pubDate>Sun, 01 Feb 2009 22:51:50 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132432</guid>
		<description>This isn&#039;t the first time that Wellsphere &lt;a href=&quot;http://ceppi.blogs.com/arbitrage/2007/07/reputation-ridd.html&quot; rel=&quot;nofollow&quot;&gt;has had a problem with its online reputation&lt;/a&gt;, which makes the apology sound a bit disingenuous.  I agree with Dr. Val that HCN should consider a statement to bloggers very soon.</description>
		<content:encoded><![CDATA[<p>This isn&#8217;t the first time that Wellsphere <a href="http://ceppi.blogs.com/arbitrage/2007/07/reputation-ridd.html" rel="nofollow">has had a problem with its online reputation</a>, which makes the apology sound a bit disingenuous.  I agree with Dr. Val that HCN should consider a statement to bloggers very soon.</p>
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		<title>By: Moof</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132419</link>
		<dc:creator>Moof</dc:creator>
		<pubDate>Sun, 01 Feb 2009 19:17:32 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132419</guid>
		<description>Dr. Val, thank you for your comment ... and especially for the part about the sale of Wellsphere ... it helped me to realize that I might have misrepresented what I was actually told. I think I made a mental leap to my first conclusion. My bad.</description>
		<content:encoded><![CDATA[<p>Dr. Val, thank you for your comment &#8230; and especially for the part about the sale of Wellsphere &#8230; it helped me to realize that I might have misrepresented what I was actually told. I think I made a mental leap to my first conclusion. My bad.</p>
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		<title>By: Dr. Val</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132414</link>
		<dc:creator>Dr. Val</dc:creator>
		<pubDate>Sun, 01 Feb 2009 17:30:04 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132414</guid>
		<description>It is difficult to believe that the plan was &quot;never to sell&quot; when the TOS has provisions in it in case of sale. I think the plan was to monetize the site with advertisements and make as much of a profit as possible for as long as possible (flattering bloggers all the way to keep &quot;them happy&quot; while not sharing revenue). However, when they discovered that most advertisers do NOT want to sponsor ads next to community-generated content, they realized their Plan A business model couldn&#039;t work. Plan B was to sell, and that&#039;s what they did. 

I tend to believe Rutledge when he says they didn&#039;t make a LOT of money on the sale - if they had sold even a year ago someone might have paid millions for it- (funds probably went to cover their debts and parachute them to personal financial safety as employees of HCN) but now that the blogosphere is hip to what they did, their employee status at HCN is more of a liability than anything else. HCN&#039;s acquisition (as per Schroeder) was primarily for repeat traffic that they could monetize with ads. 

There are three kinds of bloggers who will remain in this community now that the cat&#039;s out of the bag: 1) those who are selling something 2) those whose content quality doesn&#039;t stand on its own - and they therefore have no other way to gain visibility/traffic and 3) those who live in a bubble and haven&#039;t heard the news or understand the WS business model.

I agree with Moofie that part of the underbelly of this whole thing is that lay people were promoted as &quot;health experts&quot; on Wellsphere and encouraged to answer medical questions. That&#039;s both misleading and dangerous - and as a physician I worry about patient safety online more than ever. One should question the value of Wellsphere content on two bases: 1) most of the best, most credible bloggers have already requested that all their content be removed 2) a collection of lay person responses to medical questions has little value.

If HCN wants to protect its reputation as a trusted source of health information, then (in my opinion) they have one of two choices at this point: 1) medically review all WS content and selectively remove harmful and misleading claims/threads/blogs/experts - this will cost them about $25/page of content - an expense that is likely to be financially untenable. Or 2) retract the deal with Wellsphere, apologize profusely to bloggers, and invite them to join their network of their own free will for either ad revenue share (as Seed Magazine does) or guaranteed traffic - no transfer of IP rights to them, bloggers can quit at any time if they don&#039;t see a benefit. They might consider offering eDocAmerica type services for answering patient questions online, if they are interested in continuing that Q&amp;A strategy.

I hope that the HCN will provide the health blogosphere with a formal perspective/statement soon. In this case, silence is certainly not golden.</description>
		<content:encoded><![CDATA[<p>It is difficult to believe that the plan was &#8220;never to sell&#8221; when the TOS has provisions in it in case of sale. I think the plan was to monetize the site with advertisements and make as much of a profit as possible for as long as possible (flattering bloggers all the way to keep &#8220;them happy&#8221; while not sharing revenue). However, when they discovered that most advertisers do NOT want to sponsor ads next to community-generated content, they realized their Plan A business model couldn&#8217;t work. Plan B was to sell, and that&#8217;s what they did. </p>
<p>I tend to believe Rutledge when he says they didn&#8217;t make a LOT of money on the sale &#8211; if they had sold even a year ago someone might have paid millions for it- (funds probably went to cover their debts and parachute them to personal financial safety as employees of HCN) but now that the blogosphere is hip to what they did, their employee status at HCN is more of a liability than anything else. HCN&#8217;s acquisition (as per Schroeder) was primarily for repeat traffic that they could monetize with ads. </p>
<p>There are three kinds of bloggers who will remain in this community now that the cat&#8217;s out of the bag: 1) those who are selling something 2) those whose content quality doesn&#8217;t stand on its own &#8211; and they therefore have no other way to gain visibility/traffic and 3) those who live in a bubble and haven&#8217;t heard the news or understand the WS business model.</p>
<p>I agree with Moofie that part of the underbelly of this whole thing is that lay people were promoted as &#8220;health experts&#8221; on Wellsphere and encouraged to answer medical questions. That&#8217;s both misleading and dangerous &#8211; and as a physician I worry about patient safety online more than ever. One should question the value of Wellsphere content on two bases: 1) most of the best, most credible bloggers have already requested that all their content be removed 2) a collection of lay person responses to medical questions has little value.</p>
<p>If HCN wants to protect its reputation as a trusted source of health information, then (in my opinion) they have one of two choices at this point: 1) medically review all WS content and selectively remove harmful and misleading claims/threads/blogs/experts &#8211; this will cost them about $25/page of content &#8211; an expense that is likely to be financially untenable. Or 2) retract the deal with Wellsphere, apologize profusely to bloggers, and invite them to join their network of their own free will for either ad revenue share (as Seed Magazine does) or guaranteed traffic &#8211; no transfer of IP rights to them, bloggers can quit at any time if they don&#8217;t see a benefit. They might consider offering eDocAmerica type services for answering patient questions online, if they are interested in continuing that Q&amp;A strategy.</p>
<p>I hope that the HCN will provide the health blogosphere with a formal perspective/statement soon. In this case, silence is certainly not golden.</p>
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		<title>By: Roy</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132412</link>
		<dc:creator>Roy</dc:creator>
		<pubDate>Sun, 01 Feb 2009 16:38:32 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132412</guid>
		<description>moof, thank you for blogging this. He seems to be troubled by how this will affect his reputation.  If you appear to represent an organization, it is your responsibility to be sure that the org&#039;s practices and ethics are in line with yours.  And lobby them to change or vote with your feet.  It appears that he didn&#039;t.</description>
		<content:encoded><![CDATA[<p>moof, thank you for blogging this. He seems to be troubled by how this will affect his reputation.  If you appear to represent an organization, it is your responsibility to be sure that the org&#8217;s practices and ethics are in line with yours.  And lobby them to change or vote with your feet.  It appears that he didn&#8217;t.</p>
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		<title>By: rlbates</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132406</link>
		<dc:creator>rlbates</dc:creator>
		<pubDate>Sun, 01 Feb 2009 14:52:57 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132406</guid>
		<description>Very interesting, Moof.  Another twist.</description>
		<content:encoded><![CDATA[<p>Very interesting, Moof.  Another twist.</p>
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		<title>By: Addiction_Blog</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132396</link>
		<dc:creator>Addiction_Blog</dc:creator>
		<pubDate>Sun, 01 Feb 2009 10:12:46 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132396</guid>
		<description>Google MIGHT penalize Wellsphere for re-using blogs via the shady TOS. I propose that we petition Google to request that Wellsphere be penalized in search engine results to upset their SEO strategy.  You can report Wellsphere here: https://www.google.com/webmasters/tools/spamreport</description>
		<content:encoded><![CDATA[<p>Google MIGHT penalize Wellsphere for re-using blogs via the shady TOS. I propose that we petition Google to request that Wellsphere be penalized in search engine results to upset their SEO strategy.  You can report Wellsphere here: <a href="https://www.google.com/webmasters/tools/spamreport" rel="nofollow">https://www.google.com/webmasters/tools/spamreport</a></p>
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		<title>By: Lee Ann Thill</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132387</link>
		<dc:creator>Lee Ann Thill</dc:creator>
		<pubDate>Sun, 01 Feb 2009 07:58:30 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132387</guid>
		<description>It&#039;s hard to take his comments sincerely since it seems everything else that has emerged from them has been mass-produced and spin-doctored.  He was exceptionally quick to call you and then call once more in response to your email asking if that had been him, yet, in your case, he was consistently unresponsive to you when you repeatedly asked about your content being under the parenting group and your other concerns before the big Health Central buy-out scandal.  I&#039;ve heard multiple accounts of people having responded to their initial flattering emails with requests for specifics about the agreement Wellsphere was proposing, and all of those people were eventually met with silence when they started asking the hard questions - the questions far too many of us now wish we&#039;d thought to ask.  Wouldn&#039;t a responsible company offer the terms of service up front, not leave it up to the blogger to think of it on their own and seek it out?  Wouldn&#039;t a responsible company send prompt and appropriate responses to people inquiring about the specifics of being a hosted blogger?  Wednesday night when all this started, no one was able to get anything out of them until they started altering their profiles in ways that WS didn&#039;t like.  I&#039;ve yet to receive a response to the emails I sent late Thursday night telling them I need written verification my content won&#039;t be used in a way that violates my copyright.  That leads me to believe they&#039;ll only respond when it&#039;s convenient for them, when they have their ducks all in a row with pat responses in hand.

He&#039;s just deflecting away from the real issue by abdicating personal responsibility when he says, &quot;whatever someone else, without his knowledge or consent, did at a later time, was out of his control.&quot;   Has anyone even expressed concern about what Dr. Rutledge might do with the material?  Since when is what he may or may not do with the material an issue since he wasn&#039;t the one claiming ownership in the first place?  People are concerned about what Wellsphere or Health Central, in their present states or future incarnations might do with the material since they claimed unlimited ownership from now until the end of time.  He&#039;s complicit in the system that has condoned questionable business practices, that continues to act irresponsibly by not owning up to having managed this so poorly, and that hasn&#039;t taken steps to ameliorate it in the form of verification to all of us that our work will not be used without our explicit consent.

On top of all that, he seems to be suggesting that Wellsphere has done all of us a favor by removing our content, like we should be thankful and appreciate how generous and honorable they are for having made that sacrifice even though they didn&#039;t really have to?  Are you kidding me?  Where is the remorse for having knowingly mislead so many people?  Where is the admission of obvious wrongdoing and unethical business practices?  Instead, he&#039;s fishing for sympathy by telling people he&#039;s &quot;hurt by charges of having been disingenuous, of having misrepresented himself and Wellsphere, and that people would actually believe the things that they were writing.&quot;  It&#039;s another deflection tactic that under the circumstances is really unprofessional and as manipulative as any of the emails he sent.</description>
		<content:encoded><![CDATA[<p>It&#8217;s hard to take his comments sincerely since it seems everything else that has emerged from them has been mass-produced and spin-doctored.  He was exceptionally quick to call you and then call once more in response to your email asking if that had been him, yet, in your case, he was consistently unresponsive to you when you repeatedly asked about your content being under the parenting group and your other concerns before the big Health Central buy-out scandal.  I&#8217;ve heard multiple accounts of people having responded to their initial flattering emails with requests for specifics about the agreement Wellsphere was proposing, and all of those people were eventually met with silence when they started asking the hard questions &#8211; the questions far too many of us now wish we&#8217;d thought to ask.  Wouldn&#8217;t a responsible company offer the terms of service up front, not leave it up to the blogger to think of it on their own and seek it out?  Wouldn&#8217;t a responsible company send prompt and appropriate responses to people inquiring about the specifics of being a hosted blogger?  Wednesday night when all this started, no one was able to get anything out of them until they started altering their profiles in ways that WS didn&#8217;t like.  I&#8217;ve yet to receive a response to the emails I sent late Thursday night telling them I need written verification my content won&#8217;t be used in a way that violates my copyright.  That leads me to believe they&#8217;ll only respond when it&#8217;s convenient for them, when they have their ducks all in a row with pat responses in hand.</p>
<p>He&#8217;s just deflecting away from the real issue by abdicating personal responsibility when he says, &#8220;whatever someone else, without his knowledge or consent, did at a later time, was out of his control.&#8221;   Has anyone even expressed concern about what Dr. Rutledge might do with the material?  Since when is what he may or may not do with the material an issue since he wasn&#8217;t the one claiming ownership in the first place?  People are concerned about what Wellsphere or Health Central, in their present states or future incarnations might do with the material since they claimed unlimited ownership from now until the end of time.  He&#8217;s complicit in the system that has condoned questionable business practices, that continues to act irresponsibly by not owning up to having managed this so poorly, and that hasn&#8217;t taken steps to ameliorate it in the form of verification to all of us that our work will not be used without our explicit consent.</p>
<p>On top of all that, he seems to be suggesting that Wellsphere has done all of us a favor by removing our content, like we should be thankful and appreciate how generous and honorable they are for having made that sacrifice even though they didn&#8217;t really have to?  Are you kidding me?  Where is the remorse for having knowingly mislead so many people?  Where is the admission of obvious wrongdoing and unethical business practices?  Instead, he&#8217;s fishing for sympathy by telling people he&#8217;s &#8220;hurt by charges of having been disingenuous, of having misrepresented himself and Wellsphere, and that people would actually believe the things that they were writing.&#8221;  It&#8217;s another deflection tactic that under the circumstances is really unprofessional and as manipulative as any of the emails he sent.</p>
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		<title>By: bongi</title>
		<link>http://moof.blogsplot.net/2009/02/01/rutledgephone/comment-page-1/#comment-132386</link>
		<dc:creator>bongi</dc:creator>
		<pubDate>Sun, 01 Feb 2009 06:58:34 +0000</pubDate>
		<guid isPermaLink="false">http://moof.blogsplot.net/?p=854#comment-132386</guid>
		<description>i requested him to remove me. although he did remove my feed, the content that was already there was not removed. it is still there. so there is an element of untruth in what he says above.</description>
		<content:encoded><![CDATA[<p>i requested him to remove me. although he did remove my feed, the content that was already there was not removed. it is still there. so there is an element of untruth in what he says above.</p>
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